Customer Service Key Account Manager - Minneapolis MN
March 11, 2022
Customer Service Key Account Manager
Regular Full-Time
Minneapolis, MN, US
QUALIFICATIONS:
Requires a Bachelors’ degree in Business, Engineering or similar or the equivalent of discipline work experience. The Customer Service Key Account Manager must have strong negotiation skills, with ability to follow-through on customer commitments as well as the ability to multitask and manage more than one account. The Customer Service Key Account Manager should have strong communication, customer service, and account management skills with an emphasis on problem solving abilities. A minimum of 5 years of experience in sales, management, direct account management, or relevant experience with handling direct customer contacts and managing customer expectations. Excellent verbal and written communication skills. Must be able to multitask, prioritize, and manage time efficiently. Basic computer skills and experience with Microsoft Office, Teams, and CRM software. Working knowledge of SAP is preferred for this position.
JOB SUMMARY:
The Customer Service Key Account Manager is responsible for handling Turck customer accounts as assigned by leadership. The role is designed to build and maintain strong relationships with customers deemed essential to Turck’s future success. The Custom Service Key Account Manager will be the internal point of contact for customer order management, anticipate the customer’s needs, communicate (and forward) customer forecasts to the Customer Demand Management team, work within the company’s resources and policies to ensure delivery commitments for customers are met, and help both the customer and Turck succeed. This role will partner with the Regional Sales Manager, Sales Representative and/or Territory Manager in supporting the account.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Develop a solid, trusting, and consistent relationship between identified direct customers and Turck.
- Analyze customer needs and resolve customer issues in a strategic way. This includes proposing and implementing solutions to existing issues.
- Develop, document, and communicate to internal Turck teams a complete understanding of the account’s needs.
- Proactively make improvements in order management and communication processes in anticipation of potential issues with customers.
- Manage communications between the customer and internal Turck teams.
- Coordinate and update Open Order Reports and lead Status Meetings with customers as required.
- Communicate changes and additions to current forecasts to the Customer Demand Management group.
- Monitor private inventory issues with the Customer Demand Management group to analyze/implement any changes.
- Work closely with applicable sales members to ensure the account needs are met.
- Participate in regular meetings with team members in other departments to assess and address issues to identify and implement improvements toward more efficient operations.
- Support use of the Turck CRM system to track interactions (based on the future definition for internal users in Sales and Customer Service).
- Manage projects to improve order management automation (for example EDI) – and onboarding more customers. This would include initiating projects but not necessarily being responsible for execution of the project.
- Other responsibilities and duties as assigned.
Select Country
Turck worldwide